We believe building a Customer Experience focused organization involves four stages: 1) Culture. 2) Understanding. 3) Design. 4) Training. Every customer experience is individual. For example, on most airline flights, the customer experience for a first-class passenger will differ from those in coach. Two customers in coach may have very different experiences on the same […]
The Kyte team combines experience in health care marketing (including hospitals, insurance companies, physician networks, medical equipment and software companies) combined with an understanding of the retail needs of an urgent care. We’ve developed proprietary software and systems proven to drive traffic and build a patient base for this unique industry. We know your challenges because we run our own urgent care group. In fact, that’s how Kyte started, by applying CX principles in the urgent care setting, eventually creating a success model that we now apply to urgent care clinics across the country.