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6 Ways To Use Patient Experience As A Marketing Tool For Your Urgent Care Center.

January 15, 2016 by in category Marketing

Now that we’ve shared a basic formula for driving traffic to your urgent care in our 7 Marketing Success Tips For Urgent Care Centers blog, what are the next steps to keep them coming back? 1. Get Mobile Many potential urgent care patients need your assistance immediately. How many do you think will be looking […]

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7 Marketing Success Tips For Urgent Care Centers

December 15, 2015 by in category Marketing

Our urgent care clinic has been around since 2001. Long before urgent care was considered a growth industry. Or an industry at all. A year ago we started sharing our marketing successes (and failures) with other urgent care clinics across the country. Now we receive phone calls or e-mails almost every day asking questions like […]

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5 Tips For Creating An Experience Your Patients
Will Talk About.

November 15, 2015 by in category Marketing

If you’ve been in the urgent care business for more than a couple of weeks, you know that word of mouth is your strongest form of advertising. So that’s easy enough, right? Patients are satisfied with their care and they’ll tell everyone they know. Not quite. There are multiple facets to patient satisfaction. Quality care […]

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A Step-By-Step Guide To Urgent Care Public Relations

October 15, 2015 by in category Marketing

Getting local media attention is the equivalent of a third-party endorsement of your urgent care and a can drive patients through your clinic doors. However, a public relations campaign can be a long-term time investment. If done properly, it can be far more effective than traditional advertising. Urgent Care Public Relations Goals Are Different. Most […]

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What your SEO provider may not be providing.

September 28, 2015 by in category Marketing, SEO

Are you missing something in your urgent care SEO? Patients are making more and more decisions about their healthcare options on their own. And the first place they turn, of course, is the Internet. However, urgent care selections are made in the moment. Rarely are patients researching urgent care clinics online. They need help and […]

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Mastermind Groups and World Domination…Mwhahaha!

October 22, 2014 by in category Employee Engagement, Leadership

When you hear “Mastermind Group” you may immediately imagine monocle-adorned supervillians sitting around a dimly lit conference room table practicing their bored monologues or maniacal laughter while caressing their pet tabby. Well, leave your laser at home. World domination aside, Mastermind Groups are created by a group of ambitious like-minded people who love to learn […]

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Here’s why customer experience matters.

June 16, 2014 by in category CX

Here’s an interesting (and robust) list of reasons why companies should be interested in building a customer-focused business. (As compiled by Return on Behavior  Magazine) Facts about customer experiences and referrals 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1st Financial Training services A dissatisfied customer will […]

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Avoid These Customer Experience Shortcuts

April 22, 2014 by in category CX

I’m a blue slope skier. I’m not a bad skier, I just prefer taking my time and soaking in the scenery over shrieking like a chimpanzee on fire as I create a yard sale of ski gear strewn down the slope. Once, while skiing with a good friend (who remains a good friend, even after […]

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Five Customer Experience Strategies You Can Implement Now.

April 7, 2014 by in category CX

We believe building a Customer Experience focused organization involves four stages: 1) Culture. 2) Understanding. 3) Design. 4) Training. Every customer experience is individual. For example, on most airline flights, the customer experience for a first-class passenger will differ from those in coach. Two customers in coach may have very different experiences on the same […]

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So…why have you not adopted a Customer Experience culture?

March 24, 2014 by in category CX, Employee Engagement, Leadership

In 2011, Ecoconsultancy’s Multichannel Customer Experience Report discovered that only 20% of companies have worked to design a customer experience. Visionary business leaders might have seen this as an opportunity to surge ahead of their competitors. But three years later, not much has changed. Probably based on the four reasons your competitors have not taken action. So […]

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